Refund policy

Effective date: 2026-09-01
Store: PatioFinds

Please review the timelines below. Contacting PatioFinds within these windows lets us resolve your claim quickly and, where we are at fault, at no cost to you.

Damaged, defective, incomplete, or incorrect items

Report within 14 days of delivery. Send your order number and photographs of the item and its packaging. We will arrange replacement parts, a replacement item, or a refund. You do not pay return shipping on these claims, and there is no restocking fee.

Changed your mind

Request a return within 21 days of delivery. The item must be unused, in resalable condition, and in its original packaging. Change-of-mind returns are reviewed before approval, return shipping is the customer's responsibility, and a restocking fee of up to 35% may apply on large or freight-shipped items. We will tell you the exact figure before you ship anything back.

Return authorization

All returns require authorization first. Items sent back without an authorization number cannot be matched to your order and may not be refundable. Once authorized, ship the return within 10 days.

Delayed or missing orders

Contact us if your order has not shipped five business days past the stated processing time, tracking has been stale for ten business days, or delivery is fifteen days past the estimate. We will file the carrier claim; you do not need to chase the carrier yourself.

Items we cannot accept back

Personalized or custom-made goods, items marked final sale, hazardous materials and fuels, and any item returned used, assembled, weathered, or without original packaging.

Incorrect delivery address

Check your address before completing checkout. If a parcel is returned to sender because of an incorrect or undeliverable address, we can reship it once the item is back in the warehouse; reshipment cost is the customer's responsibility.

Refund processing

Approved refunds are issued to the original payment method within 3–5 business days of the return being received and inspected, or of a claim being approved where no return is required. Your bank may take several additional days to post the credit.

Your legal rights

Nothing in this policy limits any right you have under applicable consumer protection law.

Store Operator

SKYSEED TECH LLC
1451 Rockville Pike, Suite 250, #289
Rockville, MD 20852
United States

This is our corporate contact address, not a merchandise return warehouse. Do not send returns to this address — email support@patiofinds.com for authorization and return instructions.