Help & FAQs

Clear answers about shopping, shipping, returns, and support at PatioFinds.

What does PatioFinds sell?

Outdoor and garden goods for the home: patio furniture and seating, umbrellas and shade, gazebos and canopies, fire pits and patio heaters, grills and outdoor kitchens, greenhouses, planters and garden tools, sheds and deck boxes, yard decor, and backyard recreation.

Where does PatioFinds ship?

Within the United States only. We do not ship internationally or to freight forwarders. A small number of bulky or hazardous items cannot go to Alaska, Hawaii, or U.S. territories because of carrier rules; where that applies, checkout will tell you rather than letting the order fail later.

How much is shipping?

Nothing. Shipping is free to U.S. addresses with no minimum order, and it is already included in the price on the product page — there is no separate shipping line at checkout.

How long does delivery take?

Most orders leave the warehouse within 1–4 business days, then take about 3–8 business days in transit. Large freight items such as gazebos, sheds, and fire pit tables commonly take 7–15 business days, and the carrier normally calls to arrange delivery.

Can an order arrive in more than one shipment?

Yes. Items ship from the warehouse that stocks them, so a multi-item order can arrive in separate deliveries on different days.

Is assembly included on large items?

No. Freight items are delivered curbside; in-home placement and assembly are not included. Assembly instructions are supplied with the product.

Can I return something because I changed my mind?

Yes, within 21 days of delivery, if the item is unused, in resalable condition, and in its original packaging. Change-of-mind returns are reviewed before approval, return shipping is yours to arrange, and a restocking fee of up to 35% can apply on large or freight items. We tell you the exact figure before you ship anything.

What if an item arrives damaged, defective, or incorrect?

Email us within 14 days of delivery with your order number and photographs of the item and its packaging. We arrange replacement parts, a replacement, or a refund. You pay nothing, and there is no restocking fee on these claims.

Should I send an item back before contacting you?

No. All returns need authorization first. An item sent back without one cannot be matched to your order and may not be refundable.

My order is late or tracking has stopped updating.

Contact us if your order has not shipped five business days past the stated processing time, tracking has been stale for ten business days, or delivery is fifteen days past estimate. We file the carrier claim — you do not need to chase the carrier yourself.